Privacy Policy of 100pluss88

1. Introduction

Welcome to 100pluss88. This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal data by 100pluss88 ("we", "us", "our") in connection with the website located at 100pluss88.lat and any related mobile applications, digital platforms, or services (collectively, the "Platform").

100pluss88 is committed to safeguarding the privacy and personal data of all users who register, browse, or otherwise interact with our Platform. This Policy has been prepared in accordance with internationally recognised data protection principles and is designed to be accessible to our Malaysian user base — players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and across the country.

By accessing or using the 100pluss88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform.

2. Information We Collect

100pluss88 collects personal data in several ways, all of which are necessary for the safe, lawful, and efficient operation of the Platform. The categories of information we collect include:

• Account Registration Data: Full name, date of birth (to verify you are 21 years of age or older), email address, mobile number, and preferred username/password.
• Identity Verification (KYC) Data: Copies of your national identification card (MyKad), passport, or other government-issued identity documents, as required by our compliance obligations.
• Financial & Payment Data: Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost), and transaction histories for deposits and withdrawals. We do not store full payment card numbers on our servers.
• Usage & Behavioural Data: Pages visited, games played, session duration, wagering patterns, and interaction logs — used to improve personalisation and platform performance.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and geolocation data (country/region level) to ensure Platform security and regulatory compliance.
• Communications Data: Any messages, support tickets, live chat transcripts, or emails you send to the 100pluss88 support team.
• Voluntary Submissions: Feedback, survey responses, or promotional competition entries you submit willingly through the Platform.

We do not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. Where collection of sensitive data is unavoidable, we apply heightened protection measures.

3. How We Use Your Data

100pluss88 uses your personal data only for the following legitimate purposes:

• To create, verify, and manage your 100pluss88 account securely.
• To process deposits and withdrawals through Malaysian payment channels including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, and Boost.
• To conduct identity verification (KYC) and meet anti-money laundering (AML) obligations as required under international gaming licence conditions.
• To personalise your gaming experience — recommending relevant slots, live casino tables, sportsbook markets, and esports betting events based on your preferences.
• To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security threats.
• To send transactional communications such as deposit confirmations, withdrawal receipts, and account alerts.
• To send promotional communications, bonuses, and new-year campaign offers — only where you have consented or where we have a legitimate interest, and subject always to your right to opt out.
• To conduct responsible gaming assessments and, where necessary, implement self-exclusion or account limit measures to protect vulnerable players.
• To comply with applicable legal obligations, regulatory requirements, and court orders.
• To improve, test, and develop the 100pluss88 Platform through analytics and performance monitoring.

4. Sharing Your Information

100pluss88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your information with carefully selected partners and service providers under strict data processing agreements, and only to the extent necessary for the purposes described in this Policy. These recipients include:

• Payment Processors & Financial Institutions: To facilitate deposits and withdrawals via Malaysian banking partners and licensed e-wallet operators.
• Identity Verification Providers: Third-party KYC services that assist us in verifying your identity and age (must be 21 or older) in compliance with our licence obligations.
• Technology & Hosting Providers: Cloud infrastructure and data centre operators who store and process Platform data on our behalf under binding confidentiality terms.
• Customer Support Platforms: Tools and service providers that power our 24/7 multilingual support function, enabling assistance in English, Bahasa Melayu, and Chinese.
• Analytics Providers: Aggregate, anonymised analytics services used to understand Platform usage and improve user experience — no individually identifiable data is shared for this purpose.
• Regulatory Authorities & Law Enforcement: Where required by law, court order, or our international gaming licence obligations, we may disclose personal data to relevant governmental or regulatory bodies.

All third parties who receive personal data from 100pluss88 are contractually required to implement appropriate technical and organisational security measures, and to process that data solely for the purposes we specify.

5. Cookies & Tracking Technologies

100pluss88 uses cookies, web beacons, and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your session, and analyse how the Platform is used.

The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled — they manage login sessions, security tokens, and language preferences.
• Performance & Analytics Cookies: Help us understand which pages, games, and features are most popular so we can optimise the 100pluss88 experience.
• Functional Cookies: Remember your display preferences, saved settings, and recent game history to provide a more personalised experience.
• Marketing Cookies: Used — only with your consent — to deliver relevant promotional content and measure the effectiveness of 100pluss88 campaigns.

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality and performance of the 100pluss88 Platform.

6. Data Security

100pluss88 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial and identity records.
• Role-based access controls ensuring that only authorised 100pluss88 personnel can access personal data, and only to the extent required for their job functions.
• Regular penetration testing and independent security audits of the Platform infrastructure.
• Multi-factor authentication (MFA) options for user accounts to prevent unauthorised login attempts.
• 24/7 monitoring systems that detect and respond to suspicious activity in real time.

While no digital system can guarantee absolute security, 100pluss88 takes every reasonable precaution to keep your data safe. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with our legal obligations.

7. Data Retention

100pluss88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. Our general retention guidelines are as follows:

• Account Data: Retained for the duration of your active account, plus a minimum period of five (5) years following account closure to meet AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of seven (7) years as required under financial regulations applicable to licensed gaming operators.
• KYC & Identity Documents: Retained for the period specified by our international gaming licence and relevant AML legislation.
• Support Communications: Retained for up to three (3) years following resolution of the relevant support request.
• Marketing Preferences: Retained until you withdraw consent or request erasure, whichever comes first.

When data is no longer required, 100pluss88 securely deletes or anonymises it so that it can no longer be associated with you.

8. Your Rights

As a 100pluss88 user, you have meaningful rights over your personal data. Subject to applicable law and our legitimate operational needs, you may exercise the following rights at any time by contacting our support team:

• Right of Access: Request a copy of the personal data 100pluss88 holds about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where we no longer have a legal or legitimate basis to retain it.
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 100pluss88 Data Privacy team at [email protected]. We aim to respond to all valid requests within thirty (30) calendar days. Verification of identity may be required before processing certain requests.

9. Minors (Under 21)

The 100pluss88 Platform is strictly intended for adults who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use any 100pluss88 service.

During the account registration process, 100pluss88 requires all applicants to confirm their date of birth and submit identity documents for age verification. Any account found to belong to a person under 21 will be immediately suspended and all associated funds will be handled in accordance with our Terms & Conditions and applicable regulations.

If you have reason to believe that a minor has registered on the 100pluss88 Platform, please contact us immediately at [email protected] so that we can take prompt action.

10. Changes to This Privacy Policy

100pluss88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this page periodically to stay informed about how 100pluss88 protects your privacy. Your continued use of the Platform following the posting of changes constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 100pluss88 handles your personal data, please do not hesitate to reach out to our Data Privacy team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: English, Bahasa Melayu, 中文

We take all privacy-related enquiries seriously and will work diligently to address your concerns in a timely and professional manner.